Frequently Asked Questions

We have a support team to assist you with your queries or use the Contact Us form on the Greenparts Portal.

No. There is no cost to use the platform.

Savings of up to 70% versus OEM Parts RRP derived from the Audatex assessment.

Privately Limited or Publicly Limited, the business must be registered on Companies House.

‘The UK Vehicle Recycler Certification (VRAC) Scheme’ is a first for the UK vehicle recycling sector, the vehicle recyclers that meet the scheme are annually audited for compliances to business practises set out within the ‘scheme’. It is run by VRA Certification Ltd, an independent not-for-profit company. More information can be found at

Yes, there is a minimum warranty of 3 months on mechanical and electrical components and 1 year bodywork.

Garage - Primarily your work is related to servicing, MOT’s and mechanical repairs on vehicles.

Workshop - Primarily your work is provided via insurance work providers and your eBay for Business account will connect with your body shop management system.
E.g. Audatex, Caps.

Yes, all workshops must trade under the same VAT number.

To add workshops, go to Profile -> Workshops -> Add workshop and enter the required information for the new workshop.

Yes, you can go to Profile -> User access and add an email address there and select the workshop you want it to be associated with. The email address will need to be verified by the created user by opening the link in the invitation email.

You will receive a monthly statement via email: This statement will highlight all parts costs for each individual workshop / garage, along with the eBay bank details to send payment to. Please remember to include the invoice number on your bank transfer.

Delivery as standard is 2-3 working days, 95% of the parts available also offer a next day paid for service.

If the item has not yet been dispatched, it is possible for an order to be cancelled. Navigate to your orders page and click into the order, you will see the option to return it. If the item has already been dispatched, a return can be organised by the accounts team, if this is happens, please contact

Returns are free.

There is a 30 day return timeframe for all parts on the portal.

Yes, the system will send the account administrator and the searching workshop an email with any matched part for your search, you will be able to click from the email to direct you to your account to purchase.

No. It is a different account, you are registered for business use only on this platform and it will not be connect to your personal account.